ISO 9001 International Quality Certification
The Eye Ear Nose Throat Hospital has been officially certified under the ISO 9001 International Quality Management Standard by United Registrar of Systems (URS)
Before Achieving ISO 9001 Certification
The hospital implemented a comprehensive quality management mission, including the following key actions:
- Developing and reviewing operational standards, systems, and procedures across all departments.
- Documenting work processes for all employees to ensure consistency, reduce errors, and eliminate duplication.
- Conducting regular staff training to ensure understanding and adherence to standardized quality practices at every step.
- Establishing internal quality audits at least once every six months to maintain continuous improvement.
- Identifying and correcting deficiencies in a systematic and timely manner.
- Setting up procedures for receiving patient feedback and implementing structured complaint resolution processes.
- Continuously improving the hospital’s quality assurance system to ensure efficiency, transparency, and patient satisfaction.
Commitment to Quality and International Standards
To maintain the ISO 9001 certification, the hospital continuously upholds and enhances its quality management system.
Regular internal quality audits are conducted with precision, while URS performs external evaluations every six months in accordance with ISO 9001 requirements.
At present
The Eye, Ear, Nose, and Throat Hospital remains ISO 9001 certified.
Reflecting our ongoing commitment to international standards of quality, safety, and patient trust.
